eCommerce Business Analyst

US-OH-Columbus
2017-1835
Category (Portal Searching)
e-Commerce

Overview

A Brand That's What's Now

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  

 

A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

Responsibilities

Summary  

The Express Marketing and Customer Analytics team is responsible for providing high-quality analytical work in a fast-paced and fluid environment.  

The team’s areas of focus are: brand’s marketing spend optimization, understanding the behavior of our customers, store/campaign testing & optimization, analyzing campaign results, and provide business performance reporting.  This team also works cross-functionally across the entire business, as well as with outside vendors.  

The individual in this role will support the overall team as the liaison with the Customer Data Hub (CDH) team in IT.  The Analyst will be the leader in the business requirements gathering and documentation for all customer data impacting projects. This role will act as an internal consultant and subject matter expert, providing business process expertise.

Essential Tasks:
-Proactively communicate and collaborate with external and internal partners to analyze information needs and requirements and create/maintain project documentation:  Scope Documents, Business Requirement Documents, Consumer Interaction Flows, and Use Cases.
-Developing relationships and integrating activities with others to ensure successful implementation and support of projects
-Define business requirements for new data in the CDH to support marketing programs and measurement by the Analytics Team.
-Work with other members of the analytics team & business partners to define business requirements for new data, data enhancements, and system enhancements for CDH and other tools, including user tools like Adobe Campaign and Microstrategy.
-Perform testing of CDH data, working closely with IT groups and other members of Marketing and Customer Analytics team.
-Manages multiple concurrent projects and priorities

Essential:

Education:
-Education: Bachelor’s Degree or equivalent combination of education and experience; Master’s degree

 

Experience:
-3-5 years of IT Business Analyst, database/analytical experience, or similar role
-Organized, able to act independently, and able to adapt rapidly in a fast-paced environment
-Business analysis and requirements elicitation and documentation experience required
-Ability to work in a iterative environment
-Ability to collaborate effectively and actively with marketing and IT teams

Tools:
-Strong database skills, including SQL
-Strong knowledge of Excel including pivot tables, vlookups, etc.
-Capable with other Microsoft Office products

Preferred Requirements:
-Retail experience desired
-Knowledge of Big Data platforms including Hadoop and or the Hortonworks tech stack, a plus

 

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.
 
 
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

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