Omni-Channel Coordinator

US-OH-Columbus
2017-1899
Category (Portal Searching)
e-Commerce

Overview

A Brand That's What's Now

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  

 

A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

Responsibilities

Job Summary
 
Drive top line sales by supporting omni-channel order fulfillment. Manage OMS settings and act as connection point for stores and various Home Office business partners for the process. Apply a creative and analytical mindset to Order Management problems. Support the identification of trends and insights by analyzing data and results.
             
Essential Tasks

Manage Day to Day Operations:

•Manage exceptions to normal order processing workflow
•Support omni-channel order flow exceptions as needed
•Research and address process issues, identify root cause, and implement process improvements
•Monitor and report on stores compliance/SLA concerns
•Adding stores/changing stores/removing stores
•Communication to stores regarding order fulfillment issues
•Carrier Liaison
•Serve as the primary point of contact for fulfillment center outbound shipping and customer returns processes
•Serve as the primary point of contact for Transportation related processes and customer issues
•Assist with researching and correcting inventory imbalances across multiple business systems

Cross Functional Partner Collaboration:


•Work with cross functional departments (eCommerce, store operations, merchants, planning & allocation, fulfillment, marketing, finance, customer service)
•Effective written and verbal communication with SFS stock team
 
Supply & Packaging Management

•Ensure consistent packaging across all channels
•Ensure adherence to supplies re-order process and supplies management

Manage and Maintain OMS Operation Business Rules:

•Safety stock
•Order volume
•Impact to SOP’s

Analyze Reports and Business Trends

•Maintain system SOP and SLAs
•Share operational insights with business leaders
•Work to develop process improvements/efficiencies

Job Requirements

-Education: College Degree or equivalent experience
-Experience: 1-3 years in a OMS operations
-Experience: 1-3 Retail or DTC experience
-Experience: 1-3 years in vendor/partner relationship management
-Experience: 1-3 years analytical experience
-Experience: Excellent verbal, phone and written communication skills
-Experience: Ability to make sound decisions
-Experience: Ability to work cross funtionally

Preferred Requirements
-Strong leadership skills
-Ability to work independently
-Excellent strategic and analytical skills





    

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.
 
 
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

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