Consumer Insight Analyst

Job Locations US-OH-Columbus
Requisition ID 2017-1996
Category (Portal Searching)


A Brand That's What's Now

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at that allows our customers to shop whenever and wherever they like.  


A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


Provide relevant and actionable insights/recommendations that will shape general customer behavior understanding, which will influence marketing and operation activities as well as the overall brand and customer strategy.


  • Convert business questions into key insights and actions by extracting data from existing data sources (MSI/Customer Data Hub/Vendor databases) as well as summarizing the findings for business partners.
  • Analyze performance to identify trends and opportunities through monthly reporting and have ability to convert data into actionable story and data visualizations. Includes analysis of stores, customer, overall company results.
  • Analyze customer and store base around customer growth, attrition, buying behavior and channel usage performance. Develop understanding of profitability metrics associated with performance in these areas.
  • Perform maintenance on existing reporting and provide any additional requirements or changes needed.
  • Assist in projects that increase the department’s technical capabilities, improve data structures and/or data integrity, and promote new strategic efforts
  • Collaborate with internal and external vendors to provide analytical services to marketing teams
  • Support market research to understand valuable insights on industry trends, customer segments, sales channels, etc.
  • Ad hoc reporting and analytics to support requests from the company’s various areas of business.


  • Education:
    • Bachelor’s degree in quantitative field of study or Marketing with equivalent quantitative work experience
  • Experience:
    • Typically requires minimum of 2-4 years work experience
  • Database and analytical experience required.
    • Easily picks up new technology; analytical problem-solver; creative thinker.
  • Tools:
    • Usage of an analytics/BI tools such as Adobe Analtyics, Microstrategy, etc.
    • Usage of visualization tools such as Tableau
    • Familiar with programming languages such as SQL
    • Strong knowledge of Excel including pivot tables, vlookups, etc.
    • Capable with other Microsoft Office products
  • Traits:
    • Problem solver
    • Conceptual thinker
    • Focused on results
    • Proficient communicator
    • Manages ambiguity
    • Highly accountable



  • Education:
    • Master’s degree a plus



As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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