Manager UX

Job Locations US-OH-Columbus
Requisition ID 2018-2051
Category (Portal Searching)


A Brand That's What's Now

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at that allows our customers to shop whenever and wherever they like.  


A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


Job Summary 


Sophisticated. Simple. Social. Sexy. Are you ready to define innovative fashion experiences from the runway to the street? Do you have user-centric strategy/design/architecture experience and eCommerce expertise to define engagement across web, mobile and connected experiences? Are you passionate about delivering actionable, delightful and engaging features that exceed user needs? Are you fluent in Lean UX practices and comfortable in an Agile environment? If you are motivated to drive the way we engage and interact with the fashion forward Express customers, we need to talk. 


Express is a progressive specialty apparel/accessories retailer to women and men.  We have over 30 years of experience offering a distinct combination of fashion and quality for multiple lifestyle occasions.   We do this by way of Stores, eCommerce, International and Outlets.  


See for yourself:


The User Experience Manager is a player/manager who will lead a team of UX Designers and work closely with a cross-functional team of Web Designers, Developers, On-line Merchants and Planners, and Store Operations partners to design and create innovative, cutting-edge features and experiences for This position is responsible for leading the design and development of the overall experience architecture, patterns, design, standards, and interactive elements for all shoppers who interact with Express in a number of contexts online, via mobile, and in store. This position will be required to maintain a functional understanding of all existing and new customer interaction platforms


Job Requirements


Essential Requirements

  • Bachelors degree in HCI, Library or Computer Science or equivalent experiences. Degree in a related field, such as information design, human-computer interaction, library science, cognitive science/ psychology, graphic design, or industrial design a plus.
  • 7+ years experience working as a User Experience Architect, interaction designer, or user experience designer. 3+ years experience in e-commerce, retail merchandising/marketing, advertising, product development, e-commerce or related fields. 3+ years experience with usability testing including preparation, execution and analysis. 3+ years experience managing UX staff and large-scale projects.
  • Proven ability to collaborate effectively and actively as part of multi-disciplinary teams.
  • Experience with Omni Channel experiences and Web Accessibility Standards a plus.
  • Creative, self-motivated, and able to work with little guidance in an organized and efficient manner
  • Strong understanding of user experience principles, interaction design, and information architecture
  • Strong presentation skills
  • Ability to switch rapidly between different projects in a fast paced environment. Proven ability to effectively manage time and priorities for the team
  • Proven ability to manage and develop a team of UX Designers


All candidates under consideration must be able to present a comprehensive portfolio.


Preferred Requirements

  • Prior experience in a retail environment preferred
  • Must have knowledge of HTML code, JAVA, GIF, browsers, internet techniques, tools, animation and basic GUI design related applications and/or other design-related or graphics applications



As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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