HR Shared Services Representative

Job Locations US-OH-Columbus
Requisition ID 2018-2068
Category (Portal Searching)
Human Resources


A Brand That's What's Now

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at that allows our customers to shop whenever and wherever they like.  


A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


Responsible for supporting the Associate Service Center (ASC) incoming call volume related to payroll, benefits, and other HR related issues giving special attention to efficiency and quality customer service levels.  The ASC Representative is an associate advocate for problem resolution and is well versed in company policies, general benefits offered to eligible associates, and payroll related processes.  


Essential Tasks

  • Provide efficient and quality customer service to all callers.
  • Handle incoming calls related to payroll, general benefits, company policy, employee self-service transactions, employment verification, and other associate related questions.
  • Process all necessary transactions and resolve issues in a timely and professional manner. Make outbound calls for issue resolution as required.
  • Documents call history for all transactions related to an associate.
  • Ensures confidentiality of applicable information seen and handled according to HIPPA requirements.
  • Make outbound calls for returned mail in an effort to update PeopleSoft personal data to reflect valid address for current and terminated associates.
  • Process employment verification requests through to vendor or complete internally as deemed appropriate, ensure compliance with verification procedures.


Essential Requirements

  • Excellent interpersonal skills and ability to work in a team environment
  • Microsoft Office applications experience and basic and phone knowledge/ etiquette
  • Excellent communication and customer service skills
  • Strong attention to detail and accuracy
  • Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations
  • Required to work Monday-Friday, 9-5:30


Preferred Requirements (skills and abilities)

  • HR experience preferred
  • Bachelor, Associate Degree or some college education preferred
  • Bilingual Spanish is a plus



As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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