• Director Product Management

    Job Locations US-OH-Columbus
    Requisition ID 2018-2118
    Category (Portal Searching)
  • Overview

    A Brand That's What's Now

    Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  


    A Workplace To Match

    We think you'll like it here. 

    We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate about.  This is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


    Job Summary 



    The Director, Product Management and Customer Experience Design is responsible for the product and experience vision, strategy, and roadmaps for Express’ overall customer experience design.   This critical leadership role in our Customer Experience Design team member will drive intuitive and consistent shopping experiences across Express.com, our companion Mobile Apps, and In Stores.  Focus will include Commerce, Styling, Innovation, Omnichannel, and other total customer and associate capabilities needed to continuously engage our customer and increase sales.  Strong retail and fashion strategy, vision, digital product management, technical depth, and partnership skills are required of this leader. 


    This change agent will inherit and evolve Express’ digital product portfolio. The Director will be the leading advocate for simple, intuitive, elegant and market leading experiences across all touchpoints with our Customers. Responsibilities include developing seamless experience strategies, product roadmaps, leading business analysis, user experience design, and ensuring execution of Omnichannel experiences that evolve with Customer and Associate interactions and feedback. In short, this innovative leader is expected to deliver high-value, differentiating experiences that are stable, usable, and delight our Customers and Associates. 


    The ideal candidate is a strategic thinker, is analytical, detail and results oriented with excellent problem-solving skills and a strong work ethic coupled with being a highly motivated self-starter. Has the confidence and knowledge to successfully own the product and have excellent communication skills enabling strong cross functional relationships, internally and externally. This individual will be skilled in working across departments to collaborate with Retail Business and Merchant Leaders, Product Owners, User Experience and Application Architects, Creative and Engineering Delivery Teams, Project Managers, Scrum Leaders, QA, and Operations Teams.


    Essential Requirements

    • A belief in creating simple, intuitive, useful and elegant products that help users.
    • Ability to articulate product vision and the components that will make that vision a reality.
    • Bachelor’s Degree in fields that give you insight into the retail consumer and business environment.
    • Minimum of 7-10 years or product management and user experience design ideally in the consumer Fashion and/or Luxury Specialty Retail space.
    • Ability to influence.
    • Strong communication skills.
    • Strong ability to develop and maintain working relationships with key collaborators both internal and external to the organization.
    • Working knowledge of the Direct to Consumer business, as well as, large-scale eCommerce, and Retail shopping environments is required.
    • Functional knowledge of Lean UX and Agile Development methodologies.

    Preferred Requirements

    • Functional knowledge in Online Retailing, Consumer Analytics, Internet Marketing, and Multi-channel Strategy.
    • Understanding of specialty retail concepts and processes preferred but not required.
    • Design Thinking and Service Design experience would be helpful.



    As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



    Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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