• Omni-Channel Analyst

    Job Locations US-OH-Columbus
    Requisition ID 2018-2856
    Category (Portal Searching)
  • Overview

    A Brand That's What's Now

    Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  


    A Workplace To Match

    We think you'll like it here. 

    We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


    This role will report to the Sr. Manager, Omni Channel Fulfillment and will be responsible for producing and delivering operational analyses which will allow the efficient operation of the omni channel functions.  Provide operational and analytical support to prioritize optimization initiatives and cost reduction efforts.


    Duties will include:


    Partner with different areas of the business (IT, Inventory Control, Customer Service, and E-Commerce) to identify reporting needs and resolve issues.


    Partner with Store Operations team making adjustments to store omni functions as needed.


    Serve as a SME for OMS System


    Provide concise analysis and interpretation of business critical information. Able to identify issues through an understanding of expected results and normal operating conditions.


    Support the call center with OMS system needs/issues



    Essential Requirements

    • Bachelor’s degree required
    • 3-5 years of order management experience(preferably with Manhattan’s OMS)
    • Ability to accomplish specific tasks within a reasonable time frame
    • Strong attention to detail and a high degree of accuracy
    • Ability to learn quickly and adapt to change
    • Ability to communicate clearly across teams, lead conversations and influence others
    • Highly motivated/self-starter with a sense of ownership, a willingness to learn, and a strong desire to succeed


    As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.
    Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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