• VP Store and Omni Channel Operations

    Job Locations US-OH-Columbus
    Requisition ID 2018-2865
    Category (Portal Searching)
    Store Operations
  • Overview

    A Brand That's What's Now

    Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  


    A Workplace To Match

    We think you'll like it here. 

    We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate about.  This is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


    The VP of Store and Omni-channel Operations will lead the intersection and integration of multiple sales channels to articulate the Omni-channel selling strategy of the business based on industry trends and customer needs.  Leads both the Store Operations and Omni Operations teams, and supports the development of the Field leadership team.  Has a depth of experience in Store Operations, E-commerce Fulfillment and Technology, Omni-Channel Strategy and Operations, and Brand customer service. Leads the development of measurement tools to support the in-store experience through multiple channels in consideration of the role of the store associate, styling, realistic customer experience, etc. and will strategically drive the visibility and accountability of those measurements.


    Position Responsibilities


    Serves as a change agent as the business looks to technology to enable more efficient and nimble operations, as well as support high quality customer experience regardless of channel.  Develops and cultivates relationships with stakeholders across the organization. Serves as the key liaison for the cross-functional management of Stores and eCommerce initiatives and priorities.


    Leads and drives key enterprise level strategic integration of our in-store customer service experience with eCommerce and omni-channel points of sale.  Cultivates the creation of shared performance metrics, with particular focus on initiatives that leverage a shared view of inventory and customer data to make purchases seamless across the online and in-store experiences.


    Identifies opportunities for innovation and develops the long-range, annual, and seasonal strategy for measurement of performance, labor, inventory, shrink, trend and other metrics. Provides advice and counsel to the senior field leadership and other store support teams on how best to operate across channels.


    Oversees the full development, maintenance and operation of Omni channel fulfillment and customer service activities. Develops and maintains high-level vendor and partner relationships to execute the fulfillment process while implementing both strategic and tactical projects / activities that help achieve E-Commerce and Omni channel operational goals.


    Develops close partnerships with in-store, eCommerce, IT, Finance, Omni Fulfillment, Production & Sourcing, and other functions to design modifications to our systems and processes, encouraging store associate participation and compliance, and aligning development roadmaps across multiple functions.


    Continuously grows knowledge of best practices, industry landscapes and emerging technologies and identifies trends, planning for and evaluating capabilities, and applying these to develop ongoing innovative solutions.


    Manages a diverse cross-functional team, including Store Initiatives, Merchandise Flow Operations, Workforce Management, Stores Technology and Communication, Omni-Channel Operations, fulfillment, and in-house and 3rd party customer service teams.  Serves as a strong leader who gets the most and best out of these teams.  Provides clear communication on strategic direction and ensures teams are aligned towards a common strategy and overall business objectives.


    Required Qualifications


    Bachelor's degree in Marketing or business related field. MBA preferred. 15 + years large scale operations and ecommerce experience in a geographically dispersed multi-unit organization..  The ability to think strategically and drive for results. Must be well versed in a variety of operational technology solutions and have strong problem-solving skills with the ability to translate analytic data into strategic ideas. Excellent communication skills, both verbal and written. Ability to build effective relationships with key stakeholders and interface with various levels of management.  Ability to exercise independent judgment and decision making skills.  




    As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



    Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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