• VP Infrastructure & Operations

    Job Locations US-OH-Columbus
    Requisition ID 2018-2956
    Category (Portal Searching)
    Information Technology
  • Overview

    A Brand That's What's Now

    Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  


    A Workplace To Match

    We think you'll like it here. 

    We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


    Position Purpose:

    This position reports to the CIO and oversees all aspects of the technical infrastructure and operations for a fashion retail company. 

    The VP of IT Infrastructure and Operations plans, organizes, directs and optimizes all aspects required to deliver and operate company hardware, storage, access control, telecommunications (data, voice, wireless), and network services for all corporate and retail locations in alignment with company objectives.

    This role oversees effective operation of the company data center, Express managed cloud services, store & corporate user technology support (help desk).

    The VP of IT Infrastructure and Operations is a key partner in delivering the technology required to meet Express’s tactical and strategic goals.  This includes building strong partnerships across the business, defining and building out and effective organization and driving a high-performance culture with Infrastructure and Operations


    • Establish a strategic roadmap to transform the Express Infrastructure and Operational capabilities in support of the Express strategic vision and tactical priorities
    • Define the appropriate organizational structure for Infrastructure and Operations organization necessary to deliver on the strategic roadmap
    • Ensure appropriate balance of investment across maintenance, tactical changes and strategic programs to insure ongoing operations and improve service levels
    • Work closely with other business units to understand their needs from a business process and technology perspective. Where applicable, anticipate business needs and provide for them proactively.
    • Direct and coordinate the research, analysis and justification of new technologies in order to enhance performance and productivity. Ensure solutions support company goals and meet industry best practices.
    • Coordinate and direct the implementation of strategic projects to ensure projects are completed on time, within budget and with promised functionality.
    • Conduct RFP analysis and vendor selection processes when applicable.

    Required Qualifications:

    • Bachelor’s degree in Computer Science or Management Information Systems
    • Minimum of 10 years of progressive experience with technology infrastructure and service delivery within a specialty retail company with brick and mortar stores
    • Excellent communication and technical writing skills
    • Demonstrated experience in building and operating a scalable and highly available data center, cloud service delivery and hybrid environments
    • Demonstrated experience defining, delivering and supporting devops operating environments
    • Direct experience delivering and supporting multiunit infrastructure including in-store technology, network and telecommunications
    • Demonstrate strong vendor negotiating, procurement, and relationship skills
    • Experience in multiple platforms (iSeries, Unix/Linux, Windows, and Mainframe)
    • ITIL or standard IT process knowledge
    • Experience in desktop support including remote users and frequent travelers
    • Experience in access controls (firewalls, security) 

    Desired Qualifications:

    • 5+ years of Specialty Retail experience
    • Executive Committee communication and trusted advisory skills
    • Financial budget responsibilities of ten (10) to twenty (20) million annually
    • Background in TCO & ROI. 


    • Interdepartmental and Cross-Functional Teamwork Skills
    • Excellent Verbal and Written Communication Skills
    • Analytical Skills
    • Time Management Skills
    • Ability to Train Others
    • Leadership
    • Builds Partnerships
    • Results Orientation
    • Listening Skills
    • Judgment and Decision Making Skills
    • Builds Talent



    As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



    Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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