• Manager, Field Communications

    Job Locations US-OH-Columbus
    Requisition ID 2018-3015
    Category (Portal Searching)
    Store Operations
  • Overview

    The Brand That Gets You To What's Next

    Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at www.express.com, Express brings city-inspired style to customers across the globe.


    A Workplace To Match


    We think you'll like it here. 


    We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate about.  This is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!



    Drive top line sales and maximize productivity, profitability and the customer experience by providing accurate, timely, consistent and measurable communication strategies and tactics to support both Retail and Factory Outlet Field Leaders and stores in the US and Puerto Rico.  Work cross functionally to ensure that all communications speak one voice and support the business goals and objectives of the company.

    Field Communication
    •Establish communications platform and strategy for all communications sent to Field Leaders and dual gender stores in both the US and Puerto Rico for Retail and Factory Outlet divisions
    •Research and develop new, and enhance existing processes and communication vehicles to increase effectiveness and impact  
    •Lead the communications team in composing, reviewing and editing Field communications
    •Provide consistent themes across the business by linking communications to business goals and objectives
    •Proactively identify content risks or issues in order to provide recommendations that meet customer communication requirements and operational objectives
    •Conduct surveys, conference calls and store visits to understand and improve the effectiveness of communication vehicles and tools
    •Drive Field Leader communication proficiency in communication vehicles
    •Manage the Field Operations Calendar by partnering cross functionally to align on dates that drive top line sales profitably
    •Partner with Internal Communications Director to cascade business communications to the field in the appropriate timeframe and via the appropriate vehicle

    Communication Analysis
    •Develop metrics and systems to monitor, evaluate, and review the effectiveness of communications solutions and actions
    •Maintain Communications Scorecard and manage monthly Executive Summary  for Field and Home Office Leaders
    •Maintain communication standards and ensure follow up with cross functional partners to ensure all communications are conveying the brand experience and support end user’s needs
    •Analyze communication effectiveness through Field Surveys and KPIs
    •Monitor Business Partner Service Level Agreements  

    Field Support      
    •Provide Field Leaders and stores with exceptional support by ensuring a 24 hour response time to questions and issues
    •Partner with Field Leaders to review and strategize upcoming events including providing communications support in the form of presentations, script writing, etc.
    •Conduct needs analysis to seek information to improve operational effectiveness through communication vehicles and management of store tasks.

    Talent Administration
    •Source and select top talent candidates
    •Participate in communications forums and collaborate with external partners to grow communications platform
    •Provide associates with opportunities for growth and development through various methods
    •Manage Communications Team Training Manual content and revisions
    •Partner with cross functional teams to provide coaching to ensure a consistent communications process and improve communications skills

    Essential Requirements
    -Education: Bachelor’s degree in Communications or Business Administration
    -Experience: Minimum five to eight years of Communications and/or Store Operations experience
    -Minimum three to five years of Management Experience

    Preferred Requirements
    -Field experience
    -Strategic thinker with excellent written, verbal communication and management skills
    -Ability to achieve business results while managing multiple priorities and personalities
    -Ability to communicate and negotiate effectively with all levels inside and outside of the organization
    -Ability to lead and drive projects to completion of various size and scope with a high degree of attention to detail
    -Interpersonal skills to be a strong team player, and relationship building, able to balance and blend various groups needs and views into effective strategies
    -Some store travel required
    -Proficient in Microsoft Office including Outlook, Word, Excel, PowerPoint and SharePoint.  
    -Experience with InDesign, Acrobat and Quark




    As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



    Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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