• Store Technology Specialist

    Job Locations US-OH-Columbus
    Requisition ID 2018-3016
    Category (Portal Searching)
    Store Operations
  • Overview

    A Brand That's What's Now

    Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town.  Our brand is what's new and what's now for young fashion-forward men and women.  We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America.  We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like.  


    A Workplace To Match

    We think you'll like it here. 

    We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business.  We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


    The role of the Store Technology Specialist will be responsible for the execution of all customer facing store technology projects. This includes testing and procedure documentation.  Also, provide administrative support for new system implementation.  This role will also provide day-to-day support and troubleshooting for new and legacy store technology solutions by acting as a liaison to cross-functional teams and to the Field.

    User Acceptance Testing (UAT):
    -Perform User Acceptance Testing of the Functional Requirements of all new and updates Customer facing store systems and business processes.
    -Assist in the parallel running of the current system to ensure the new system results validated against the existing system.
    -Documentation of UAT Test Scenarios, Test Cases and Test Scripts.
    -Identification and analysis of software defects.
    -Provide support to the store users for all applications and services developed and maintained through updates.
    -Update any documentation that has gone out-of-date.
    -The UAT responsibilities listed above will be applied to support to the upcoming initiatives/ projects (examples):
        -OMNI Channel POS Changes
        -6x POS & AMS releases
        -Enhancing key iPad functionality in stores
        -Headset/communication within stores

    Functional Expertise:
    -Provide testing and rollout support for new and existing technology solutions.
    -Update SOP and technical procedures related to new technology and process implementation.
    -Develops field communication on new system rollouts
    -Gathers field feedback and partners with HO to make changes
    -Test releases in pilot stores and provide feedback, issues

    Field Support:
    -Liaison between home office partners and the field to ensure timely operational issue resolution, field communication and positive field connectivity.
    -Create strong partnerships with field, cross-functional partners to:
    -Develop creative solutions to minimize store impact
    -Monitor resolution to production issues for store
    -Assist in the resolution of widespread critical store technology issues by partnering with internal cross-functional teams.
    -Coordinate cross-functional Store Technology initiatives such as CRM requirements, and Customer Capture requirements.
    -Assist in store traffic solutions and support with IT

    Essential Requirements:

    -Education: Bachelor’s Degree and/or equivalent work experience.
    -1-3 years retail/technology, process, procedure and/ or policy experience.
    -Store management experience.

    Preferred Requirements (skills and abilities):

    -Strong verbal and written communication skills.
    -Detailed oriented.
    -Analytical and strategic planning skills.
    -Ability to lead and motivate.
    -Drive results through leadership in a collaborative environment.
    -Excellent combination of business decision-making skills and fiscal responsibility.
    -Ability to multi-task large volumes of work in a demanding environment.
    -Excellent customer service, relationship building and team building skills.
    -Proficient in Microsoft Office programs.
    -Some travel involved.
    -Some evening and weekend on call involved.


    As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



    Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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