Manager Area Loss Prevention

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Note: This role is remote eligible in the Northeast and Upper Midwest US.

The Manager Area Loss Prevention leads and coordinates all Loss Prevention functions in an assigned market, of multiple states, to achieve maximum effectiveness in inventory shortage and protection of company assets and people. This position manages and oversees policy and procedure effectiveness through compliance auditing and the use of exception reporting.  This role manages investigating internal theft, organized retail crime, scams, short changed artists, workplace violence, active shootings, and fraud. The Areal Loss Prevention Manager also leads and investigates all controllable lines to include shrink, cash shortages, bad checks and credit card chargebacks. Additionally, this role requires the strategic ability to manage others in developing new programs and initiatives that reduce shrink and safety issues along with presenting training and awareness material during store visits, conference calls, and meetings.  Lastly, this role will participate in special assignments, including executive protection, special event coordination, HR investigations, safety, and various brand security functions. The Area Loss Prevention Manager will lead the Districts Loss Prevention Manager and Investigator positions and requires excellent communication skills.  This position is responsible for all Express brands, including retail, outlet, Edit, and Bonobos locations within the assigned market.

KEY RESPONSIBILITIES 

• Leads programs to resolve and prevent internal and external thefts to the company
• Manages informational sources and reporting to uncover potential losses, along with compliance auditing
• Leads and coordinates special events, inspections, and tasks as directed by their supervisor
• Leads and coordinates physical security controls in assigned locations to prevent shrink, burglaries, and violent situations.
• Ability to maintain confidentiality
• Build outstanding partnerships with the store teams to drive loss prevention programs, initiatives, compliance and awareness around theft, fraud, safety.
• Conduct detailed audits in high loss locations
• Leads a team of District Loss Prevention Managers and/or Investigators

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree preferred
• Wicklander certified with extensive experience in conducting internal theft interviews
• 7+ years of retail loss prevention experience
• 3-5 years of retail district/regional loss prevention experience which includes multi-store supervision.
• 5+ years of leadership experience

CRITICAL SKILLS & ATTRIBUTES

• Advanced level of administrative and technical knowledge in retail loss prevention
• Ability to integrate loss prevention, inventory shrinkage reduction goals with corporate and stores organization
• Advanced knowledge and technical expertise in internal and external case resolution; Wicklander certified
• Ability to understand computer-based reporting in the areas of inventory, POS (point of sale), and exception based reporting interfaces
• Ability to maintain confidentiality
• Thorough knowledge of legal ramifications and procedures
• Extensive travel is required
• Excellent communication skills

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.