Marketing Technology Lead

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Note: This is a Technology first role supporting our Marketing function.

The Marketing Technology Lead is responsible for the oversite of Marketing technologies. This position will work directly with Marketing and eCommerce leaders to define and drive technology strategy within the marketing space.  This position is also expected to drive Marketing-related deliverables, oversight of day-to-day support, and be a Subject Matter Expert on Customer Data.  This individual will be adept at delivering complex enterprise projects and will remove barriers for individuals and between teams and be responsible for near-term and long-term portfolio planning including creation of five-year long-range plans aligning technology roadmaps to business objectives. This experienced marketing technology leader will ensure critical data is governed, secured, trusted, relevant and accessible for enterprise use. This resilient leader will provide leadership and support with respect to data solutions, systems analysis, application development, and implementation.  

KEY RESPONSIBILITIES 

• Subject matter expert on marketing technology and current technology implementation/processes
• Lead cross-functional teams to deliver marketing-focused solutions using appropriate agile project methodologies.
• Evaluates employee performance, sets expectations and goals for project team and project members, trains staff, interviews and hires consultants, promotes a culture of growth through positive team and associate development
• Collaborates directly with senior leadership to shape strategic pillars and directs the engineering team to deliver key initiatives
• Define, create, and enforce an appropriate agile-first software development life cycle (SDLC)
• Lead the production of comprehensive project plans and documentation
• Oversee the monitoring, measuring, reviewing and updating project processes for continuous improvement in delivery
• Provide leadership to those involved in the project by defining work and ensuring deadlines are understood and adhered to and that project objectives are clearly articulated and understood
• Exhibit fiscal mastery including initial project budget creation, resource planning, financial forecasting, change request management, and appropriate staffing decisions
• Ensure project requirements and resource levels are fully supported and approved throughout the lifecycle of the project, including staffing
• Regularly interfaces with business stakeholders and leaders to align on priorities and enjoys building positive and productive relationships
• Aligns goals, priorities and deliverables with the business functions and third-party vendors
• Research product development options and provide analysis for product direction within the marketing space
• Consults with leaders across departments to collaboratively identify and prioritize company needs including championing data governance, data standards, and data use policies

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelor’s degree in computer science or relevant area of study
• 7+ years of technology experience
• 3-5+ years of experience leading Marketing Project teams with agile project management methods
• 3-5+ years of experience with big data, cloud computing, or marketing technologies
• 3+ years of experience with Loyalty Frameworks and Processes
• 3+ years of experience with Marketing Campaigns and Processes
• 1-3 years of experience managing cross-functional projects
• Expert experience with JIRA Scrum and Kanban management
• Outstanding communication skills with all levels of management including executive leadership and business/IT partners across the organization
• Experience in data analytics, master data, data warehouse, or big data functions
• Participate in 24/7 on-call support activities as an escalation point
• Excellent troubleshooting, root cause analysis and resolution skills
• Excels in a fast-paced environment, comfortable navigating through ambiguity, thrives under pressure
• Ability to multitask and manage multiple priorities effectively

CRITICAL SKILLS & ATTRIBUTES

• Approaches obstacles proactively and looks for ways to resolve problems and issues
• Ability to multi-task and re-prioritize as needed
• Ability to meet deadlines, prioritize, cope with change and maintain composure under pressure
• Desire to take full ownership of assigned projects and ability to work independently or as a member of a team
• Accountable for results
• Ability to multi-task and manage multiple projects simultaneously
• Possesses a sense of urgency; self-motivated and detail-minded
• Solid verbal presentation, group dynamic, and facilitation skills
• Proactive approach to resolving problems and issues
• Dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.