Retail Operations Specialist

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

The Retail Operations Specialist will be responsible for supporting our Guideshop locations through building and refining processes, tools, and communication to deliver an exceptional experience for our customers. A Retail Operations Specialist must have strong communication and people skills to work cross-functionally with various teams across the business, including Visual Merchandising, Operations, Marketing, HR, Technology, Real Estate, Facilities, Training and Product teams. The Retail Operations Specialist will report directly to our Manager of Retail Operations and partner with the Training Specialist, Director of Stores and District Managers.

KEY RESPONSIBILITIES

• Support Guideshop locations in managing daily operations and executing strategic business initiatives
• Enhance the customer experience by working with partners across the organization to continually improve Guideshop operations
• Partner closely with District and Guideshop Managers as an expert in operations, systems, business tools, and reporting
• Design communication plans for new Guideshop initiatives and collect, edit, and publish daily Guideshop communications
• Support Guideshop locations with day-to-day operational tasks including troubleshooting technology services, system access management, reporting supervision, and system/policy construction
• Build and distribute custom reporrtng solutions for Guideshop locations
• Liaise Guideshop facilities maintenance and ensure emergency procedures are in place
• Support construction projects and work with cross-functional teams in new store openings and store improvement projects
• Monitor Guideshop operations budget and create tools to drive continuous improvement in expense control
• Maintain vendor relationships and partnerships for Guideshop systems and supplies
• Support the execution of regular Guideshop strategic and educational conferencess
• Identify and implement innovation opportunities in Guideshop systems, tools, and technology

REQUIRED EXPERIENCE & QUALIFICATIONS

• Have 3-5 years of relevant retail operations, retail facilities, or similar experience 
• Thrive on working collaboratively with equally action-oriented and dedicated members of a team
• Have exceptional written and verbal communication skills
• Demonstrate extraordinary problem-solving skills and the ability to prioritize workload  
• Have an entrepreneurial spirit and think creatively to grow company profitability
• Able to travel to markets across the country to support Guideshop locations
• Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays

CRITICAL SKILLS & ATTRIBUTES

• Value self-awareness, intellectual honesty, judgement, empathy, and positive energy
• Work hard because we love what we're doing, but also believe in balance
• Are committed to building a unique, fun, and memorable client experience

Benefits and Compensation:

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.