Store Operations Analyst

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

The Store Operations Analyst is responsible for supporting successful staffing and scheduling in stores.  The position is responsible for creating reporting focused on key performance indicators and for providing analytics, communication, training, and systems management.  The role also conducts data mining in outlier markets, researches root causes, and develops solutions based on insights.  This position also gathers feedback from field and store leadership and identifies simplification opportunities.  This role manages day-to-day scheduling and reporting needs, troubleshoots field concerns, identifies improvement and efficiency opportunities, and develops standard operating procedures. This role will act as a subject matter expert for all workforce management activities and analytics for store operations.

KEY RESPONSIBILITIES

• Ensure the weekly scheduling process is optimized and provide accurate and timely schedules to store associate teams
• Support District Managers and Store Managers with schedule optimization ensuring top business days are protected
• Support optimal staffing headcount processes while ensuring systems are appropriately configured to support the changing needs of the business
• Maintain field scorecards and reports while identifying trends to provide actionable insights to internal leadership and field leaders
• Identify market and store outliers, research root causes and develop solutions based on insights
• Ensure the field is properly supported to achieve key performance indicators (KPIs)
• Create efficiencies, troubleshoot issues, and find opportunities in performance or scheduling analyses
• Provide needed ad hoc staffing, scheduling, and reporting analyses

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s Degree, Business Certification, or equivalent experience
• 3 - 5 years’ experience, preferably within the retail industry
• Experienced in using Microsoft Suite or other business suite application with emphasis on spreadsheet and data query tools
• Detail oriented with strong analytical and communication skills
• Experience in Kronos, Workday, Peoplesoft or related scheduling systems
• Knowledge or potential to learn MicroStrategy (MSI), Tableau, or other reporting tools

CRITICAL SKILLS & ATTRIBUTES

• Strong organization, planning, and multi-tasking skills
• Resourceful and solution-oriented
• Self-motivated with the ability to work independently and as part of a team
• Ability to prioritize work volume with little supervision

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.