Site Producer

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

The Site Producer is responsible for providing a seamless customer experience on our product pages, highlighting all relevant information through product photography, copy, activation and attribution. The Site Producer understands key merchandising strategies and the brand voice to propel express.com forward through thoughtfully curated category pages, utilizing outfit-building tools, pinning/sorting techniques, and matching sets functionality. The Site Producer works cross functionally with Product Merchants, Site Merchants and the Photo Studio to timely and accurately get the product on site.

KEY RESPONSIBILITIES

• Ownership of all products going live on express.com and the app in a quick, accurate and efficient manner.
• Write compelling product copy for all products on express.com, effectively capturing the brand voice and bringing product to life through engaging descriptions and details.
• Oversee the sample-to-site process, which includes weekly sample management in office, collaboration with the photo studio, product attribution, activation, category ownership and placement.
• Manage various reports that communicate performance metrics to leadership and promote the efficiency of sample and photo studio processes.
• Leverage seasonal merchandising strategies to build new category assortments.
• Support category pinning, boosting and demoting to ensure merchandising strategies and relevant promotions are highlighted appropriately.
• Lead the matching sets process, through project creation, sample and ticket management systems.
• Utilize web based tool to inspire outfit-building opportunities, in turn helping drive sales, AOV and UPT.
• Maintain site accuracy by conducting weekly assessments to provide the best online customer experience, including product imagery, descriptions, filters, and category placement.
• Lead ongoing competitive analysis in order to identify emerging trends, site functionality and site experiences.
• Create and maintain strong cross-functional partnerships with Merchandising, Studio, Copywriting, Operations & Technology teams by facilitating collaboration with frequent and open communication

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelor’s degree in related field or equivalent experience.
• Experience: 1-2 years of related work experience in eCommerce, Merchandising or Marketing.
• Proficient in computer systems. Strong Excel knowledge (formulas, pivot tables, etc. preferred).
• Strong organizational, interpersonal and communication skills required.
• Ability to problem solve and follow direction.
• Proactive with new ideas, continuous process improvements and healthy curiosity.
• Ability to work on multiple projects, with varying deadlines, while maintaining excellent attention to detail.
• Ability to manage through conflict and problem solve in a fast-paced environment.

CRITICAL SKILLS & ATTRIBUTES

• Highly motivated/self-starter with a sense of ownership, a willingness to learn
• Previous experience in a fast paced, retail environment
• Organized and attentive to detail
• Resourceful and solution oriented
• Collaborative
• Independent and strong time management skills

Early Entry

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.