Director eCommerce Engineering

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

The eCommerce Director of Engineering is responsible for defining, developing and delivering short and long term IT and Engineering strategies, products, projects and support for eCommerce and Omni-channel business goals. This position plays a leading role and works closely with a cross-functional team of Web Designers, Developers, On-line Merchants and Planners to design and create innovative, cutting-edge features and experiences for Phoenix brands across all customer touch points online, in store and within mobile experiences. This role is directly responsible for leading Agile teams through rapidly evolving complex demands, including multiple projects with dependencies on other internal IT organizations, third party partners, and cross-functional business units. 

The Director will lead by influencing cross company dependent stakeholders who leverage our Core eCommerce platforms. This leadership role demands the ability to “roll up your sleeves” and become hands on; it is an essential trait of a successful leader of the team. The position oversees and leads internal Engineering development managers, solution architects, product managers, project technical consultants and developers, QA, vendor relationships, SLA’s, contracts, and project financial performance.  

This person will partner closely with all levels of the organization in eCommerce, Marketing, Store Operations, Fulfillment, Finance and IT and requires the ability to lead cross-functional teams to align strategies, prioritize initiatives, define scope and deliverables, deliver projects and manage production support issues. If you obsess over customers, technical excellence and are a results-oriented technology leader who gets excited about frequently starting from scratch, running hard, and solving tough technical, operational and business challenges, join us.

KEY RESPONSIBILITIES

• Co-own (with Product Management, Business owners, and stakeholders) the product strategy and roadmap in a cross functional partnership with Product Management, Product Marketing, Business Owners, and other stakeholders.
• Responsibility for new software development, enhancements/modifications, system configuration, migrations/upgrades, and production support. 
• Lead the high-quality execution of software products against project plans and delivery commitments.
• Hands-on leadership of software development managers and engineers along with supporting operations functions within an Agile/Scrum environment
• Responsibility for related application, technology and data scalability and security pertaining to eCommerce growth online, within store, Mobile and disconnected experiences. 
• Leadership of the development, deployment and support of new and existing processes and tools to improve Engineering and eCommerce workforce productivity and colleague engagement. 
• Production Operations and support.
• Influence the business strategy across Engineering and all of Phoenix Retail by articulating key architecture, design or technology challenges and building understanding among executive decision makers. 
• Work closely with engineers and product managers to architect and develop the best technical designs for reliability and scalability.
• Strong project management skills with ability to handle multiple simultaneous projects/programs in various application areas.
• Build and operate a high performance software development organization via hiring, mentoring, and growing a best-of-class product development Engineering team.
• Lead critical enterprise-wide initiatives with cross-functional team members. 
• Direct oversight of in-house and external consulting resources as well as indirect coordination of managed services teams.
• Alignment of technology with business eCommerce strategy; including scope definition, cost estimations, resource allocation, business requirements, process design, technical specifications, data management, compliance, testing.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s Degree in Computer Science, IT or equivalent work experience.
• 10+ years' experience with extensive hands-on expertise and proven track record of building, mentoring and leading world class Engineering and DevSecOps teams in delivery of complex initiatives, especially in eCommerce and omni-channel domains.
• Credible experience in strategic Long Range Planning, development of roadmaps and in running eCommerce technology with high availability, through robust operational support processes.
• Experience leading replatforming initiatives to modern commerce solutions like CommerceTools, Shopify etc.
• Experience building solutions with MACH architecture principles - Microservices, API-first, Cloud-native, and Headless, and with cloud technologies like GCP, AWS, Azure is a plus.
• Experience with Javascript, Typescript, node.js, next.js , react.js is a plus.
• Experience with Analytics solutions like Google Analytics is a plus.
• Excellent oral and written communication skills - demonstrated ability to influence technical and non-technical audiences including those at the senior leadership levels.
• Detail orientation on technology, technical-development, quality, operations and system performance.
• Experience managing employee and contractor teams responsible for new development, enhancements, and production support in a retail environment. Experience in supporting vendor contracting, including creating statements of work, purchase orders and invoice receipts.
• Experience developing and managing the operation and continued growth of multi-channel, multi-brand and international web sites, in-store, Mobile and disconnected experiences.

CRITICAL SKILLS & ATTRIBUTES

• The ideal candidate will have strong experience collaborating with C-Level, SVP, EVP, VP and Director level associates.
• Specialty apparel retail experience.
• Experience with IT security mechanisms to secure external facing web sites and mobile.

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.