Sr Store Communication and Technology Specialist

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

The Sr. Store Communication and Technology Specialist is a strategic partner and key liaison between Store/Field Communications and cross functional teams performing complex calendar planning, driving execution of field activities and related messaging. This position plays an essential role in defining and writing communications to store associates and adjusting corporate content to be relevant and compelling to store associate.This position will be responsible for partnering with merchants to create a strategy to support product knowledge for associates.  In addition, the position drives technology-related initiatives and provides strategic input, builds requirements, conducts testing, and acts as a liaison between store operations and technology teams. The role also collaborates with cross functional partners on communication strategies, working closely with the Manager, Store Experience to optimize communication platforms and influence promotional pricing direction.

Key Responsibilities

• Leads communication and field activity calendarization, planning, and execution for all Store Associate and Field Leader audiences
• Works closely with Creative & Marketing teams to ensure their input and support on certain projects/messages
• Proposes content ideas, messages, vehicle, and timing within the context of the overall corporate message priorities and calendar
• Writes, edits and deploys content with the appropriate brand voice and vocabulary
• Helps evolve and shape communications through inquiries and surveys among associates, data, and analytics
• Keeps Store/Field and Corporate Communications managers current on project status, deliverables and workload as well as flagging any time management or resource concerns that may arise
• Responds to Field Communications Inbox inquiries in a thoughtful and timely fashion
• Creates all product knowledge tools,including trend posters and learning through electronic learning platforms
• Acts as the primary point of contact between Technology and Store Experience, coordinating updates and proposing solutions to leadership
• Leads user acceptance testing (UAT) for in-store technology upgrades, including POS systems and hardware and participates in defect resolution processes
• Proactively identifies and implements process improvements to increase efficiency and enhance the customer and associate experience
• Collaborates with Technology Business Analysts to define requirements and deliver successful store technology updates

Essential Qualifications

• Bachelor’s degree in Business, Operations, Information Technology, Finance or related fields, or equivalent experience.
• 5 – 7 years of experience in retail, technology, or operational process management, with a focus on driving business growth and fiscal responsibility
• Excellent project management and written/verbal communication skills
• Experience with communication analytics tools and reports
• Knowledge of Google Suite, Reflexis, InDesign and SaaS-based platforms

Preferred Qualifications (skills and abilities)

• Strong leadership skills with experience in team management, vendor partnerships, and cross-functional collaboration.
• Highly detail-oriented with exceptional project management, prioritization, and multi-tasking abilities.
• Ability to influence decision-making and drive continuous improvement in technology and omni-channel processes.
• Exceptionally strong written and verbal communications
• Strong problem-solving and analytical skills, with the ability to interpret data and develop actionable insights for the business.

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.