Manager, Digital Marketplace & Social Commerce

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

We are seeking a strategic and results-driven Manager of Digital Marketplace & Social Commerce to lead and grow our presence on TikTok Shop, live selling channels, and other key online marketplaces. This role will own the end-to-end strategy, execution and optimization of sales initiatives to drive revenue, expand reach, and strengthen brand awareness across emerging social commerce platforms. 

KEY RESPONSIBILITIES

• Oversee daily operations, product assortment, content updates, pricing strategies and promotional activities across TikTok Shop and other third-party marketplaces. 
• Develop and execute live selling campaigns, including scheduling, product selection, storytelling, and performance tracking to maximize engagement and sales. 
• Project and forecast sales, margin and inventory needs on a yearly, quarterly, monthly, and daily basis to ensure profitability and growth. 
• Partner with marketing and creative teams to produce high-performing product videos, livestream content, and promotional assets tailored for each platform’s audience. 
• Stay ahead of fashion and retail trends, leveraging insights on customer behavior, seasonal shifts and emerging styles to inform product assortment, promotional strategies, and live selling content that resonates with target audience. 
• Monitor performance metrics, analyze customer behavior, and implement data-driven strategies to improve conversion rates, average order value and overall profitability. 
• Build strong relationships with platform partners to leverage best practices, secure promotional opportunities, and stay ahead of emerging trends. 
• Collaborate with eCommerce, merchandising, marketing and planning teams to ensure seamless execution of campaigns, accuracy of inventory management and timely fulfillment.
• Ensure all marketplace listings and live selling content adhere to brand guidelines and platform policies.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in Marketing, Business, eCommerce or related field preferred
• 7+ years of experience in eCommerce, marketplace management, or social commerce (TikTok Shop experience highly preferred). 
• Strong understanding of live selling strategies and short-form video commerce. 
• Proficient in marketplace analytics, sales forecasting, and performance optimization. 
• Excellent communication, project management, and cross-functional collaboration skills. 
• Data-driven mindset with the ability to translate insights into actionable strategies.

CRITICAL SKILLS & ATTRIBUTES

• Strong understanding of fashion and retail trends with the ability to quickly adapt strategies to evolving customer preferences. 
• Exceptional analytical skills to forecast sales, monitor KPIs, and translate data into actionable growth strategies. 
• Creative mindset with a keen eye for visual merchandising, content creation, and storytelling that drives engagement and conversion. 
• Excellent project management and organizational abilities to manage multiple campaigns and deadlines in a fast-paced environment. 
• Strong communication and negotiation skills for cross-functional collaboration and platform partnership development
• Entrepreneurial, results-driven, and highly adaptable to emerging technologies and shifting market dynamics. 
• Ability to balance creativity with a profit-focused approach, ensuring both brand integrity and revenue growth. 

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.