Wholesale Operations Specialist

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

The Wholesale Operations Specialist role is the owner of new item set up, system set up and order processing from inception to invoice.  The data integrity of available to sell inventory (ATS), open orders for forecasting and retail confirmation processing is reliant on this role’s ability to keep records current. The Wholesale Operations Specialist will monitor inbound production arrival dates, inbound EDI confirmations and pick tickets to fulfillment through invoice. They will work closely with sales to inform retailers of extensions, order discrepancies and retailer purchase order needs. Operations will own new item set up by liaising with tech for systems integrations, merchants for style change updates, and sales for market item and system set up as well as order confirmations. 

KEY RESPONSIBILITIES

• Build and implement scalable wholesale operational processes and standard operating procedures
• Own the new item setup and “master prep” seasonal tracking document 
• UPC assignment and systems (Netsuite, NuOrder, GXS) integration and setup within the product development calendar deadlines for market readiness 
• Item change set up, UPC assignment, retailer communications and purchase order needs affected by the style changes
• Bulk purchase order maintenance and cancellation  
• Daily in bound purchase order communications quantifying units and revenue to sales and planning 
• Weekly order processing updates to sales 
• Monthly chargeback reporting to sales, finance, tech and leadership 
• Ongoing chargeback investigating with major retailer partners and cross function with appropriate supply chain and technology teams to improve compliance rules and reduce chargeback losses
• Communicate with internal logistics teams as needed to expedite product delivery
• Work with sales audit in to reconcile value of products returned and help maintain credit deduction reporting
• Create and track return to vendor authorizations (RTVs) as needed
• New store set up and master store list maintenance in Netsuite
• Set up new clients in the system and manage the set up of the EDI process
• Own and communicate retailer floor ready guidelines with the supply chain and production teams for hanger, UPC and routing requirements
• Understand and communicate retailer routing guides and compliance with the cross functioning teams as needed

REQUIRED EXPERIENCE & QUALIFICATIONS

• 3-5 years of wholesale operations or customer service experience required, preferably in fashion, beauty or jewelry   
• Must have previous EDI experience
• Working proficiency in B2B data entry systems
• Must have advanced Excel capabilities  
• Project management experience 
• Experience or willingness to learn Microsoft and Google Office Suite

CRITICAL SKILLS & ATTRIBUTES

• Attention to detail
• Organizational skills
• Professional with a sense of urgency
• Eager to evolve systems
• Hands on learner
• Timely communication and follow up skills 

BENEFITS & COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including: 

• Medical, pharmacy, dental and vision coverage 
• 401(k) and Roth 401(k) with Company match 
• Merchandise discount 
• Paid Time Off 
• Parental leave for new moms and dads 

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

Part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.