Content Creator, Social Media & Community

About PHOENIX 
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
 
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
 
About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

POSITION OVERVIEW

The Content Creator, Social Media is responsible for supporting the content strategy and creative execution for Express across social media platforms, with a focus on TikTok, TikTok Shop, Instagram, YouTube, and Livestream Shopping. Reporting to the Art Director, Brand Creative, this role helps bring the brand, product, and customer community to life through engaging, social-first content that supports brand storytelling, customer engagement, and business goals.

This role is responsible for ideating, capturing, editing, and curating social-first video and content for owned and paid social channels, in-app commerce experiences, community storytelling, and broader marketing needs. The Creator, Social Media & Community Content partners closely with Social, Brand Strategy, Creative, Copy, Production, and cross-functional teams to translate campaign direction, product priorities, and emerging trends into compelling platform-specific content.

The ideal candidate is highly creative, culturally aware, and execution-focused, with strong social-first storytelling instincts and hands-on experience creating video content for fast-moving digital platforms. This person should be deeply fluent in social media, passionate about fashion and culture, and able to move quickly while maintaining strong creative judgment and attention to detail.

KEY RESPONSIBILITIES

Social Content Strategy & Creative Execution

• Support the development and execution of social-first content strategies across TikTok, TikTok Shop, Instagram, YouTube, and Livestream Shopping
• Concept platform-specific storytelling ideas tailored to each social media channel, audience, and customer segment
• Translate campaign creative, product stories, and seasonal priorities into engaging social-first content and community storytelling
• Partner with Social, Brand Strategy, Creative, and Copy teams to ideate and execute content that supports brand milestones, product launches, cultural moments, and always-on channel needs
• Help identify opportunities for reactive, trend-driven, and first-to-market content that keeps the brand relevant and culturally connected
• Support content needs across organic social, paid media, livestream, and broader marketing initiatives as needed

Content Capture, Editing & Asset Creation

• Capture social-first video and content at photo shoots, stores, events, studio settings, livestreams, and other day-to-day brand moments
• Create, edit, and optimize video content for platform-specific use, with a strong focus on short-form mobile-first storytelling
• Edit and curate community content, creator content, and user-generated content for use across social channels and other customer-facing marketing assets
• Help create content that supports TikTok Shop and livestream selling moments, balancing brand storytelling with product and commerce objectives
• Determine when to leverage existing assets versus capture new content based on channel needs, speed, and performance opportunity
• Maintain organization of the social-first content library, ensuring assets are clearly labeled, accessible, and easy to repurpose across teams

Cross-Functional Partnership & Performance Optimization

• Partner closely with Social, Brand, Creative, Production, Product, Paid Media, PR, Legal, Studio, and other cross-functional teams to ensure content is aligned with strategy, messaging, and brand standards
• Support the planning and execution of seasonal campaigns, community storytelling initiatives, creator and influencer content, and always-on social tactics
• Track creative outputs and review performance metrics to inform future content decisions, creative optimizations, and storytelling approaches
• Monitor platform trends, editing techniques, emerging content formats, and competitive best practices to continuously evolve the brand’s social presence
• Help develop and maintain best practices for social-first creative, content execution, and platform engagement

EXPERIENCE & QUALIFICATIONS

Essential Qualifications

• Bachelor’s degree or equivalent experience in Filmmaking, Visual Communications, Marketing, Fashion, Digital Media, or a related field
• 2+ years of relevant experience in social media content creation, filmmaking, video production, or digital creative roles
• Strong experience capturing and editing social-first video content for mobile and platform-specific environments
• Proficiency in iPhone video capture and editing
• Strong understanding of content creation for TikTok, Instagram, YouTube, TikTok Shop, and related social platforms
• Strong storytelling instincts and a clear understanding of what performs across social and community-driven channels
• Experience creating content that is aligned with brand strategy while also responsive to platform behavior and audience expectations
• Strong organizational skills and ability to manage multiple projects in a fast-paced environment
• Ability to travel as needed

PREFERRED QUALIFICATIONS

• Experience working in fashion, retail, beauty, or lifestyle brand environments
• Experience creating content for paid media, social commerce, TikTok Shop, or livestream shopping
• Proficiency in Adobe Premiere Pro and Adobe Creative Suite
• Experience with CapCut, After Effects, Photoshop, Illustrator, or similar creative tools
• Basic design, layout, and typography skills for digital and mobile content
• Portfolio demonstrating strong social-first content creation and editing capabilities across multiple platforms

CRITICAL SKILLS & ATTRIBUTES

• Strong social-first storytelling and creative instincts
• Deep passion for social media, fashion, culture, and emerging content trends
• Strong visual eye for composition, color, pacing, and brand-right storytelling
• Highly organized and detail-oriented
• Resourceful, agile, and solutions-oriented
• Motivated self-starter with strong follow-through
• Collaborative and comfortable working across highly cross-functional teams
• Strong communication and presentation skills
• Positive energy and enthusiasm for bringing new ideas forward
• Able to create high-quality content quickly while maintaining creative standards

Early Entry

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.