Instructional Designer

Job Locations US-OH-Columbus
Requisition ID 2020-9277
Category (Portal Searching)
Store Operations


The Brand that Gets You to What’s Next

Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at, Express brings city-inspired style to customers across the globe.


A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate aboutThis is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


Job Summary 

Support the development, implementation, management, communication and effectiveness of training and education for the store’s organization.


Essential Tasks

Create Training Materials -

  • Develop innovative and engaging learning materials for field associates driving results in customer experience and store execution
  • Manage all aspects of projects including Subject Matter Expert (SME) involvement, timelines, reviews, budgets, communication with home office partners and field associates to meet learning objectives.Develop innovative and engaging learning materials for field associates driving results in customer experience and store execution
  • Create visual story boards, draft narration, create visual elements, develop knowledge check activities, edit video content and draft communication in partnership with cross functional business partners.
  • Create effective training materials utilizing a variety of learning methods to translate behavior, process or technological concepts into easy-to-understand materials and job aids.

Facilitate Training

  • Facilitate learning using a variety of methods including classroom, web, video, eLearning or conference call
  • Plans all logistics and communications to support learning events
  • Implements train the trainer programs to drive learning execution and consistency

Evaluate Education Completion and Effectiveness

  • Develop processes for measuring and reporting on the effectiveness of learning programs
  • Track completion of learning modules and learning plans to drive accountability with participants, leadership and SMEs
  • Implement a learn and earn philosophy to drive associate product knowledge and testimonials
  • Collect associate feedback on program effectiveness to continuously improve
  • Leverages industry trends and best practices to continuously improve training and education approach
  • Other essential tasks may occur as directed by your supervisor


Job Requirements

 Essential Qualifications - 

  • Years of Experience: 3-5 years in a training or related field
  • Percentage of Travel: Up to 40%
  • Experience with instructional design and building and rolling out new learning and development programs
  • Ability to break down learning content into simple concepts ensure a smooth transfer of skills and knowledge
  • Demonstrated ability to drive results through learning
  • Proven ability to build cross-functional relationships
  • Ability to thrive in a fast-paced environment
  • Exceptional verbal and written communication and presentation skills
  • Proficient in MS office, Adobe Suite, Learning Management Systems, Articulate and other learning tools

Preferred Qualifications -

Graphic Design Experience 


Education - 

Bachelor's Degree


As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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