Workforce Management Analyst

Job Locations US-OH-Columbus
Requisition ID 2020-9417
Category (Portal Searching)
Store Operations


The Brand that Gets You to What’s Next

Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at, Express brings city-inspired style to customers across the globe.


A Workplace To Match

We think you'll like it here. 

We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate aboutThis is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!


Job Summary 

The Workforce Management Analyst is responsible for providing support to the Workforce Planning Team to assist with efforts to develop and analyze labor.  Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules, data modeling, big data analysis, continuous process improvement, and communicating recommendations to leadership and cross-functional partners


Essential Functions - 

Workforce Management Analysis and Execution

  • Influence workforce management and payroll related decisions at all levels of the organization
  • Creates data models for payroll planning and headcount allocation to provide insight into the best utilization of associates
  • Identifies and recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders

Process Improvement

  • Analyze daily store activities to optimize labor
  • Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. 
  • Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value-added activities)
  • Mentors, educates and trains others on the use of process design techniques, methods and tools.


Workforce Management System Configuration and Support

  • Configures workforce management systems to support business process, seeking ways to improve the end-user experience
  • Support the development/implementation of WFM Analytics dashboards
  • Lead testing efforts for all workforce enhancements and processes from design to deployment
  • Manage the development of tools such as manuals, job aids, reports, eLearning, and organizational tools.


Field Support

  • Ability to troubleshoot reporting and technology issues for field users.
  • Communicate complex policies, technology to field associates


Job Qualifications

 Essential Qualifications - 

  • Education: Bachelor's Degree
  • Years of Experience: 1 - 3
  • Percentage of Travel: 5 - 15%
  • Type of Travel: Domestic

Preferred Qualifications (skills and abilities) - 

  • Ability to balance attention to detail with expeditious execution in a fast-paced environment
  • Experience communicating business analysis and business insights to senior leadership (e.g. strategies to improve customer experience, improve associate retention or reduce cost strategies)
  • Lean Six Sigma Green Belt Certification
  • Experience with business intelligence systems
  • Previous experience with Workforce Management/Payroll/HR systems
  • Previous food service, hospitality, or retail store experience


As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.  Express only hires individuals authorized for employment in the United States.



Notification to AgenciesPlease note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.


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